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• Hybrid working – 3 days in the office and 2 days remote
• Flexible working hours, 8 hour working day: 9am-5pm or equivalent
• Benefits including company bonuses and incentives, 25 days annual leave pro rata
• Fantastic team environment

Are you an experienced client relationship professional looking to join a company who truly value their staff? Are you keen to find a busy and varied client facing role, managing projects? We are looking for a confident account manager who will support European business customers and who is tech-savvy!

Key duties will involve:

• Day to day support of key client relationships
• Onboarding new business customers, managing projects and ensuring new technologies are set up and rolled out correctly
• Providing support to clients as well as new ideas to ensure accounts are running smoothly
• Liaising with the sales team to pass any leads for existing account growth
• Ensuring retention of key client accounts through excellent customer account management

The ideal candidate will have the following experience: 

• B2B client relationship management or account management
• Excellent project management and organisational skills
• The ability to build long-lasting relationships with key contacts and a proactive approach to work
• You will also have the ability to remain calm under pressure and be able to learn and absorb information

If you are looking to join a dynamic and well-established organisation where you will take full responsibility for your own portfolio of accounts, providing outstanding levels of client support, call us or apply today!

• Friendly, professional and supportive team environment 
• Expanding company and team
• Busy and varied role
• Free parking for all staff and close to public transport links

We are looking for an experienced Administrator who has experience of raising invoices and contracts, using intermediate to advanced levels of Excel, as well as liaising across all teams and with business customers. Full training will be given on their in-house systems and with the role. You will be working Monday-Friday 8.30am-5.30pm based from offices in Elstree. 

Key duties: 

• Maintaining  customer contract renewals and amendments
• Creating contracts, including contacting customers and sales teams to ensure accurate processing
• Maintaining out of warranty contracts
• Monitoring contract e-mail inbox and dealing with internal and external queries
• Dealign with annual maintenance contracts, including immediate and deferred invoices   
• Invoicing all chargeable work processed in line with customer requirements
• Completing all monthly billing, invoices and credits 
• Raising monthly planned work using the system 
• Assist Credit Control and Sales with invoice and contract information 
• Dealing with customers via phone or e-mail
• Preparation of reports for customers and sales team

We are looking for candidates with relevant experience, ideally including invoicing and contracts, although this isn't essential. You will also have: 

• Excellent written and verbal communication skills, excellent telephone manner
• High attention to detail
• Intermediate to advanced Excel skills including creating/using formulas
• Ability to work in a busy team environment 
• Highly organised and able to multi-task

If you are self-motivated and enjoy working in an administrative role where you will be using various systems, as well as liaising with internal and external customers, call us or apply today!

• Working hours Monday 5pm-8.30pm, Tuesday 5pm-8.30pm and on-call overnight, alternate Fridays 5pm-8.30pm, 1 weekend a month including on-call overnight
• Profit share scheme paid quarterly, Christmas bonus
• Extra day off for birthday
• Supportive company including weekly exercise classes

Do you enjoy providing first class customer service? Are you looking to use these skills working in a friendly and supportive company in Bushey? We are looking for a customer service professional who enjoys working in a busy role, speaking with a variety of customers and handling emergency same day bookings and queries. This is an out of hours service covering some evenings and weekend, as well as on-call overnight on Tuesdays and 1 weekend a month.

Duties include:  

• Coordinating emergency bookings
• Handling urgent customer queries over the phone
• Completing administration for all customer cases using MS Office and in-house systems
• Liaising with different teams internally, handing over cases to the day team

We are looking for candidates who enjoy speaking with customers over the telephone and via email, with some experience working in a busy customer-orientated environment, providing high levels of customer service at all times. You will also have high attention to detail and excellent IT skills.

If you are looking for a permanent part-time role and are able to work the hours stated, call us or apply today! The role will ideally start at the beginning of September but the company will be happy for someone to start work sooner if needed.

• Working hours Monday-Friday 9am-5.30pm, hybrid working after 6 months training
• Profit share scheme paid quarterly, Christmas bonus
• Extra day off for birthday
• Supportive company including weekly exercise classes

Do you enjoy providing first class customer service? Are you looking to use these skills working in a friendly and supportive office environment in Bushey? We are looking for a customer service professional who enjoys working in a busy role, speaking with a variety of customers and handling queries from start to finish as well as completing supporting administrative work. 

Duties include:  

• Coordinating bookings from a variety of third parties, as well as organising any changes
• Handling multiple customer queries at any one time over the phone
• Completing administration for all customer cases using MS Office and in-house systems
• Updating systems
• Liaising with different teams internally

We are looking for candidates who enjoy speaking with customers over the telephone and via email, with some experience working in a busy customer-orientated environment, providing high levels of customer service at all times. You will also have high attention to detail and excellent IT skills.

If you are looking for a permanent role and are looking to join a well-established company, where you can develop your customer service skills further, call us or apply today!

* Hybrid role, working 3 days in the office and 2 from home, Monday-Friday 9am-5.30pm
* Varied role coordinating with customers
* Benefits including annual company bonus, discounts, pension, subsidised private healthcare and

Do you enjoy providing first class customer service? Are you looking to use these skills working in a friendly and supportive office environment, working 3 days per week in St Albans and 2 days from home? We are looking for a Customer Service Advisor to join an established team, working as part of a larger group of companies. You will be first point of contact over the phone for customers and ensuring that service is delivered in a timely and professional manner.

Duties include:

* Communicating with customers by telephone and email
* Liaising with business customers to ensure projects are co-ordinated
* Co-ordination of internal teams to ensure work is completed to deadlines
* Updating various reports using MS Word and Excel, as well as using in-house systems
* Providing the highest level of customer service, working to Service Level Agreements

We are looking for candidates who enjoy speaking with customers over the telephone and via email, with some experience working in a busy customer-orientated environment, providing high levels of customer service at all times. You will also have high attention to detail and excellent IT skills, especially using MS Word and Excel.

If you are looking for a permanent role and are looking to join a well-established company, where you can develop your customer service skills further, call us or apply today!

•  Mainly remote working, 3-4 days per week from home
• Flexible working 7.5 hours per day between 8am and 6.30pm
• Contributory pension and healthcare
• Cycle to work scheme

Are you looking to join an accountancy practice who supports employee well-being and work/life balance? Are you an experienced payroll professional looking to move your career forwards? We are looking a skilled payroller who is currently working in an accountancy firm and who is keen to join a well-established team, mainly working from home, with 1 day per week in the office.

Duties include:

* Preparing client payroll on Sage/Xero from client information supplied
* Sending payslips and reports, notifying clients of PAYE/NIC due
* Dealing with any PAYE queries raised by clients or HMRC
* Processing year end submissions
* Setting up new payroll schemes
* Setting up holiday, sickness and maternity pay on payroll software
* Dealing with systems upgrades by liaising with technical support
* Advising clients on SMP, SSP, redundancy pay, season ticket loans, attachment to earnings and other payroll matters
* Working knowledge of RTI process
* Working knowledge of pension auto enrolment processes
* Responding to all clients and Partner requests and handling incoming post

If you are proactive, self-motivated and have excellent communication skills, we are keen to hear from you. Candidates must have recent payroll experience at any level working within an accountancy practice environment, have exceptional attention to detail and enjoy working to deadlines.

Call us or apply today!

Are you an experienced Client Manager, with experience of nurturing existing Enterprise clients? Are you looking to bring your account management expertise to an industry leader, developing strategy for a number of their largest multinational clients? If so, this exciting new role also offers the following benefits:

• An award-winning workplace culture
• Hybrid working
• Bi-annual bonus
• Private healthcare, private dental and pension, plus various company-wide incentives
• 25 days annual leave

Creating a strategic approach to your client accounts, understanding their challenges and providing innovative business solutions to them, ensuring that their long-term business objectives and goals are achieved. You will be driving improved customer experience in collaboration with internal teams, as well as increasing discovery activity within international Enterprise business targets.

We are looking for an energetic, professional and commercially-minded individual, who can build deep-rooted relationships in order to achieve ROI for your clients and, in turn, long-term account expansion and retention. This is a new role due to company growth, therefore you will be able to shape and develop the position.

Duties include:

• Being personally accountable for the relationship, retention, and success of the company’s largest clients
• Thoroughly understanding your client’s business, external environments and the issues that affect individual clients
• Understanding the client’s goals and driving them to success in order to show the client value in their investment and help the account reach its potential
• Working with the Client Success and Business Development teams to understand the operational health, experience, and opportunities within their existing solutions, as well as highlighting new Enterprise clients to target
• Providing clients with a variety of insights, advising them on best practices and trends, providing expertise and recommendations to drive usage of products and services purchased
• Providing exceptional technology expertise across a suite of products
• Working as part of a team to ensure ongoing contract compliance and negotiation of key contract terms and extensions
• Making key decisions about the management and success of a client's program to improve the partnership
• Leading meaningful strategy discussions, presenting ideas and solutions in order to drive action

If you have a background in advising large Enterprise clients within a technology-orientated environment and enjoy building existing client relationships with the aim of achieving high ROI for them, call us or apply today!

• Hybrid role - office and remote
• Full range of benefits including pension, private healthcare, life insurance, 25 days annual leave
• Excellent career prospects
• Fantastic industry reputation

A motivated and detail-oriented candidate is sought to join this ambitious financial services organisation, ensuring the ongoing management of their customers' accounts including breaches of conditions and term expired loans. As a Loans Servicing Officer, you will be working with a small and friendly team supporting a portfolio of customer cases. This is an excellent opportunity to deepen you experience within the sector, with the ability to continue to grow your career long-term.

Day to day activities include:

• Being a customer liaison expert for a portfolio of cases.
• Helping customers with the ongoing management of their account, including breaches of conditions and expired terms.
• Being the first point of contact for customers, helping them to solve any queries and offering support.
• Answering incoming telephone, letter and email queries, providing positive customer service at all times.
• Proactively contacting customers in financial difficulty to assess their options for repayment of their loan.
• Managing a portfolio of customers through the arrears and breaches lifecycle.
• Adhering to internal customer service policies and regulatory requirements, FCA, PRA, Money Laundering, Prevention of Financial Crime and Data Protection.
• Undertake projects and ad hoc pieces of work.

You will ideally have:

• A background within the mortgage or loans industry
• Experience in servicing, including arrears and collections
• Excellent written and verbal communication skills
• Be able to collaborate and support customers
• The ability to prioritise, take initiative, and work to deadlines

You will be entitled to a full range of company benefits including a bonus package, pension scheme, life insurance, private medical insurance and many others, as well as an excellent career path within the organisation.

Interested? Get in touch today!

• Hybrid role - office and remote
• Full range of benefits including pension, private healthcare, life insurance, 25 days annual leave
• Excellent career prospects
• Fantastic industry reputation

A motivated and detail-oriented candidate is sought to join this ambitious financial services organisation, ensuring the ongoing management of their customers' accounts including breaches of conditions and term expired loans. As a senior member of the team, you will be supporting a portfolio of customer cases. This is an excellent opportunity to deepen you experience within the sector, with the ability to continue to grow your career long-term.

Day to day activities include:

• Being a customer liaison expert for a portfolio of specialist lending cases.
• Helping customers with the ongoing management of their account, including breaches of conditions and expired terms.
• Being the first point of contact for customers, helping them to solve any queries and offering support.
• Answering incoming telephone, letter and email queries, providing positive customer service at all times.
• Proactively contacting customers in financial difficulty to assess their options for repayment of their loan.
• Managing a portfolio of customers through the arrears and breaches lifecycle.
• Adhering to internal customer service policies and regulatory requirements, FCA, PRA, Money Laundering, Prevention of Financial Crime and Data Protection.
• Undertake projects and ad hoc pieces of work.

You will ideally have:

• A background within the mortgage or loans industry, including some knowledge of bridging loans
• Experience in servicing, including arrears and collections
• Excellent written and verbal communication skills
• Be able to collaborate and support customers
• The ability to prioritise, take initiative, and work to deadlines

You will be entitled to a full range of company benefits including a bonus package, pension scheme, life insurance, private medical insurance and many others, as well as an excellent career path within the organisation.

Interested? Get in touch today!

• Hybrid role - office and remote
• Full range of benefits including pension, private healthcare, life insurance, 25 days annual leave
• Excellent career prospects
• Fantastic industry reputation

A motivated and detail-oriented candidate is sought to join this ambitious financial services organisation, ensuring the ongoing management of their customers' accounts including breaches of conditions and term expired loans. As a senior member of the team, you will be supporting a portfolio of customer cases. This is an excellent opportunity to deepen you experience within the sector, with the ability to continue to grow your career long-term.

Day to day activities include:

• Being a customer liaison expert for a portfolio of specialist lending cases.
• Helping customers with the ongoing management of their account, including breaches of conditions and expired terms.
• Being the first point of contact for customers, helping them to solve any queries and offering support.
• Answering incoming telephone, letter and email queries, providing positive customer service at all times.
• Proactively contacting customers in financial difficulty to assess their options for repayment of their loan.
• Managing a portfolio of customers through the arrears and breaches lifecycle.
• Adhering to internal customer service policies and regulatory requirements, FCA, PRA, Money Laundering, Prevention of Financial Crime and Data Protection.
• Undertake projects and ad hoc pieces of work.

You will ideally have:

• A background within the mortgage or loans industry, including some knowledge of bridging loans
• Experience in servicing, including arrears and collections
• Excellent written and verbal communication skills
• Be able to collaborate and support customers
• The ability to prioritise, take initiative, and work to deadlines

You will be entitled to a full range of company benefits including a bonus package, pension scheme, life insurance, private medical insurance and many others, as well as an excellent career path within the organisation.

Interested? Get in touch today!