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0203 824 1111

Arrears Specialist

£50,000 - £55,000
  • Hybrid role - office and remote
  • Full range of benefits including pension, private healthcare, life insurance, 25 days annual leave
  • Excellent career prospects
  • Fantastic industry reputation

A motivated and detail-oriented candidate is sought to join this ambitious financial services organisation, ensuring the ongoing management of their customers' accounts including breaches of conditions and term expired loans. As a senior member of the team, you will be supporting a portfolio of customer cases. This is an excellent opportunity to deepen you experience within the sector, with the ability to continue to grow your career long-term.

Day to day activities include:

  • Being a customer liaison expert for a portfolio of specialist lending cases.
  • Helping customers with the ongoing management of their account, including breaches of conditions and expired terms.
  • Being the first point of contact for customers, helping them to solve any queries and offering support.
  • Answering incoming telephone, letter and email queries, providing positive customer service at all times.
  • Proactively contacting customers in financial difficulty to assess their options for repayment of their loan.
  • Managing a portfolio of customers through the arrears and breaches lifecycle.
  • Adhering to internal customer service policies and regulatory requirements, FCA, PRA, Money Laundering, Prevention of Financial Crime and Data Protection.
  • Undertake projects and ad hoc pieces of work.

You will ideally have:

  • A background within the mortgage or loans industry, including some knowledge of bridging loans
  • Experience in servicing, including arrears and collections
  • Excellent written and verbal communication skills
  • Be able to collaborate and support customers
  • The ability to prioritise, take initiative, and work to deadlines

You will be entitled to a full range of company benefits including a bonus package, pension scheme, life insurance, private medical insurance and many others, as well as an excellent career path within the organisation.

Interested? Get in touch today!

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