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Hourly pay rate: £11.00-13.00 per hour
Working hours are Monday to Friday 8.30am-5pm, with 1 week in 4 working an early shift of 7.30am-4pm. You will work hybrid 3 days from the office and 2 days from home. For the initial 2-3 weeks it is likely you will based full-time from the office to ensure you have additional support from the manager.

Working for this well established global organisation, you will be based in their European Customer Services team on an ongoing temporary basis. The role is heavily email based, so you will need to have experience of answering complex customer queries by email and telephone. The company offer a friendly and supportive environment in which to grow and progress your skills further. Since you will be working with customers across Europe, bilingual or multilingual candidates would have an advantage for this position, including German, French, Italian, Spanish or Polish.

The perfect candidate will enjoy delivering the best customer service and be able to provide solutions to all enquiries. You’ll have a positive can-do attitude and enjoy seeing a query through from start to finish, liaising between the customer and various teams.

Duties will include:
• Providing the highest standards of customer service to a variety of customers 
• Managing and resolving customer queries in the UK and Europe via email and telephone
• Taking ownership of queries through from beginning to end
• Liaising between departments, third party suppliers and customers

If you are available immediately and have a proven work history in office-based customer services roles, plus have excellent written and verbal communication skills, call us or apply today!

A new opportunity has arisen for an experienced client relationship professional to join an established team for an initial 6 month contract.

Full Job Description6 month contract, possibility of extension to a year
£30-32K

• Various benefits including company bonuses and incentives, 25 days annual leave pro rata
• 6 month contract, with the possibility of extension by a further 6 months
• Fantastic team environment
• 3 days office working and 2 days remote working
• Flexible hours, 8 hours per day between 7.30am - 5pm

  A new opportunity has arisen for an experienced client relationship professional to join an established team for an initial 6 month contract. You will enjoy a busy and varied client facing role, managing projects and prioritising workloads to ensure existing clients are supported daily and new clients are onboarded smoothly. The successful candidate will be a confident account manager, working with European business customers and with sound knowledge of the technology sector.
Key duties will involve:

• Day to day support of key client relationships
• Offering solutions to clients as well as new ideas to ensure accounts always have the correct products and services
• Working with sales to pass any leads for existing account growth
• Ensuring retention of key client accounts through excellent customer account management

The ideal candidate will have experience within a B2B client relationship management or account management position.
You will have excellent project management and organisational skills, the ability to build long-lasting relationships with key contacts and a proactive approach to work. You will also have the ability to remain calm under pressure and be able to learn and absorb information.
Call us or apply today!